Welcome to the Vouchy Guide

Welcome to Vouchy

This document covers the setup and use of the application and reveals answers to common problems and issues - read this document thoroughly if you are experiencing any difficulties. If you have any questions that are beyond the scope of this document, feel free to email at [email protected] Thank you so much!

Setup

Getting Setup

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Settings

Configuration of Vouchy

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Using Vouchers

Redeeming a Voucher

When a customer comes to your business and wants to redeem a voucher, there are a few simple steps.

  1. Using your staff details, login to the vouchy system via https://app.vouchy.co.
  2. Using the menu on the left side, click Vouchers and then Search. This will open the page with the voucher 'Quick Search'.
  3. Now, ask the customer to see the voucher (either a paper or electronic copy is fine). Enter the voucher number in to the search box, to find the voucher. Alternatively, search for the name, phone number or email of the customer. Once you find the voucher, click "manage" on the right side.
  4. Ensure that the voucher matches the details seen on the screen, that the voucher has remaining value (the system will not let you redeem a voucher that has no remaining value) and then click 'use voucher'.
  5. Enter the value being used by the customer (this can be the full voucher value or a smaller amount). Press 'use voucher'. The voucher will instantly be updated. If any value remains, this will be indicated on the system and viewable immediately by the customer.

In-House Actions

In-house Purchases and Donations

When a customer makes a purchase of a voucher with cash (or other payment method) in your restaurant OR you want to donate a voucher somewhere, thse are the steps.

  1. Using your staff details, login to the vouchy system via https://app.vouchy.co.
  2. Click Vouchers -> Create on the left hand side menu bar.
  3. Create a voucher like you normally would, except you may select either Cash, Donation or Credit Card as the payment option. Click purchase voucher once you are finished.

Miscellaneous

Miscellaneous Items

Resend Voucher

  1. Using your staff details, login to the vouchy system via https://app.vouchy.co.
  2. Use the quick search tool to find the voucher you want to resend, then click on View.
  3. Click resend voucher on the left hand side (inner) menu bar, to resend the voucher to the selected recipient.